Context
Revenue leakage was hidden across payment references, permits, account records, and manual exception queues.
Agent control loop
Agents surfaced evidence before humans approved outcomes.
Records moved through matching, confidence scoring, review queues, and recovery decisions without losing accountability.
Approach
We designed supervised agents to match records, classify exceptions, and present human reviewers with evidence and confidence scoring.
Outcome
R18m in recoverable value was surfaced, while the operating team gained a repeatable queue for ongoing exception management.